Refund policy
General Policy
Our products are made to order after your order is placed. Except where applicable law provides a right of return, withdrawal, warranty, or another remedy, we generally do not accept returns, exchanges, or cancellations for customer-related reasons such as choosing the wrong size or color, a change of mind, an ordering mistake, or a difference in personal expectations.
Please carefully review the product information, size, color, quantity, and shipping address before placing your order.
How to Request a Return or Cancellation
To request a return or cancellation of an unfulfilled item, first sign in to your customer account and submit a request from the relevant order. Do not send any item back before your request has been approved.
If you cannot use your customer account, contact us through the online store chat and include your order number and the details of your request.
Return and cancellation requests are not approved automatically. We will review the request, the condition of the product, and applicable law, then notify you whether it is approved, declined, or requires additional information.
Defective, Damaged, Misprinted, Incorrect, or Missing Items
If an item has a manufacturing defect, is damaged or misprinted, differs from what you ordered, or has not arrived after the expected delivery period, please submit a request as soon as reasonably possible.
We may ask for your order number, a description of the issue, photos or video showing the whole product and the affected area, and information showing the delivery status.
If we determine that the issue is our responsibility, we will provide an appropriate remedy under applicable law, which may include repair, reproduction, reshipment, replacement, a price reduction, or a refund. A return may not be required for a defective item, so please wait for our instructions. If a return is required because of an issue for which we are responsible, we will cover the necessary return shipping cost.
EU Right of Withdrawal
Consumers residing in the European Union have the right, subject to statutory exceptions, to withdraw from their purchase without giving a reason within 14 days beginning on the day after they receive the last item in the order. Within that period, submit a return or cancellation request through your customer account, or clearly notify us of your decision to withdraw through the online store chat.
After notifying us, send the item to the return address we provide within 14 days of the notification date. Do not send an item to Printful or any other address without our prior approval and return instructions.
For a withdrawal based on customer preference, the customer is responsible for return postage and packing costs. We recommend using a trackable shipping method and retaining proof of shipment. This does not apply to defective, incorrect, or other items for which we are responsible.
When a withdrawal is valid, we will refund the product price and the cost of the standard delivery method offered by us. Any additional cost resulting from choosing a delivery method more expensive than standard delivery is not refundable. To the extent permitted by law, we may withhold the refund until we receive the returned item or receive proof that it has been sent back, whichever occurs first.
If handling beyond what is necessary to establish the nature, characteristics, and functioning of the item has reduced its value, we may deduct that loss in value from the refund to the extent permitted by applicable law.
The right of withdrawal may not apply to goods made to the customer's specifications or clearly personalized, or to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where a statutory exception applies. We do not restrict statutory rights solely because an item is made to order.
EU Legal Guarantee
EU consumers generally benefit from a minimum two-year legal guarantee from delivery when goods do not conform to the contract. The available remedy, including repair, replacement, price reduction, or refund, is governed by applicable EU and national law. Any longer period or additional right provided by national law remains unaffected.
Refund Method
Approved refunds are generally issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.
Contact
For returns, exchanges, refunds, product defects, or delivery issues, please submit your request through your customer account. If you cannot submit a request there, contact us through the online store chat.