Refund policy

Our products are made to order after your purchase is confirmed.

Returns, exchanges, or cancellations due to customer preference—including incorrect size, color preference, change of mind, or ordering mistakes—are not accepted.

Please review the product information, size, color, quantity, and shipping address carefully before placing your order.

Defective, Damaged, Incorrectly Printed, or Incorrect Items

If you receive a defective, damaged, incorrectly printed, or incorrect item, please contact us as soon as possible after delivery.

To help us review your request, please provide:
• Your order number
• A description of the issue
• Clear photos showing the product and the problem

If we determine that the issue is our responsibility, we will provide an appropriate solution, which may include a replacement, reshipment, exchange, or refund.

Returns Due to Customer Preference

Returns or exchanges due to customer preference, including incorrect size, color preference, change of mind, or ordering mistakes, are not accepted.

Lost or Delayed Shipments

If your order has not arrived after the expected delivery period, please contact us after checking your order and shipping status.

If we confirm that the problem is caused by our store or the shipping carrier, we will provide an appropriate solution, including reshipment or refund where applicable.

Return Shipping

Please do not return any products until you receive return instructions from us.

For defective, damaged, incorrectly printed, or incorrectly shipped items, a return may not be required depending on the circumstances. If a return is necessary, we will provide instructions after reviewing your case.

Return Shipping Costs

If a return is approved, we will inform you of the return method and who is responsible for the return shipping costs based on the reason for the return.

For issues that are determined to be our responsibility, including defects, damage, printing errors, or shipping mistakes, we will handle each case individually.

Refunds

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Contact

For questions regarding returns, exchanges, refunds, defective products, or shipping issues, please contact us through the store chat.